Returns or Exchanges
Prior to ordering, please be sure to select the correct size for your space and the appropriate style for your décor, as we cannot accept returns or exchanges and all sales are final. We make the art specifically for you based on your size and style selections. As a small, family business, we don't have a warehouse to store products and cannot process returns or exchanges for refunds. We appreciate your understanding and are grateful for your order!
Changing Orders in Process
We start production on each product immediately when it is purchased based on the exact details of your order. We do not have the ability to cancel or change product details (piece, size, style, frame, etc.) after your order is placed. Please be certain of size and style details before placing your order.
Guarantee / Damaged Product Replacement
We guarantee your order will arrive in perfect condition. In the rare event that your product is damaged during shipping, please email us photos to cirwindesign@verizon.net so we can begin the process of replacing your order with a new version of the same product. Damage must be reported within 5 days of date of delivery.
Shipping Time
Shipping time depends upon your specific order details. We estimate 3 weeks for production and shipping for most of our products and will do our best to get your order to you even quicker if possible. Certain custom Items may take just a bit longer. Once an order is received, we do not have the ability to delay shipping or time the delivery to occur on a certain date.